TERMS OF SALE

[Updated on 6/11/2025]

1. General

1.1 Purpose of the GTC

These general terms and conditions of sale (hereinafter referred to as the " Terms and Conditions ») apply to all orders placed by any consumer or non-professional client (hereinafter referred to as the(s) « Client(s) ") via the website https://weeplow.com/ (hereinafter referred to as the " Site »).

The seller is the American law company AEC Enterprises, LLC, located at UT, 1507 N. 1450 E., 84604 PROVO UNITED STATES, whose SIREN number is 943468934 and the VAT number is FR09891382566 (hereinafter referred to as the " Seller »).

The GTC are written, as well as all contractual information mentioned on the Site, in French. Any translation is provided for informational purposes only. In case of contradiction or divergence of interpretation between the French version and a translated version, the French version shall prevail in all its provisions and shall be the sole authoritative text.

2. Availability and updates of the GTC

The GTC are made available to Customers on the Site.

The GTC are enforceable against the Customer who acknowledges, by checking a box provided for this purpose, that they have read and accepted them before placing an order.

The validation of the order by its confirmation constitutes acceptance of the GTC in effect on the day of the order by the Customer.

The Customer acknowledges having the required capacities to contract, meaning that they are 18 years old or older and are not under guardianship. Furthermore, the Site is exclusively intended for sales to consumers or non-professionals. When the Customer places an order on the Site, they declare and guarantee that they are ordering solely for personal and non-commercial purposes, with no intention to resell for commercial purposes.

The Seller reserves the right to revise or modify the GTC at any time and without notice. The applicable GTC are those in effect on the day of the order.

2.1 Clauses of the GTC

The nullity of a contractual clause does not automatically entail the nullity of the GTC, unless this clause is essential or decisive for the agreement between the Parties.

The temporary or permanent non-application of one or more clauses of the General Terms and Conditions (GTC) shall not be deemed a waiver of the other clauses of the GTC which continue to produce their effects. 

2.2 Products and reviews

2.2.1 Products

The products marketed on the Site (hereinafter referred to as the « Products ») each have a description mentioning their essential characteristics.

The Seller makes all reasonable efforts to accurately display the Products, including their colors. However, the actual color you see will depend on your system's settings and the Seller cannot guarantee that your computer will display these colors correctly. The photographs illustrating the products do not constitute a contractual document.

2.2.2 Reviews 

The reviews published on the Site are collected and managed by the independent trusted third party Judge.me Ltd, whose website is https://judge.me/.

It is exclusively the responsibility of this third party to implement the procedures for collecting, verifying authenticity, and, more broadly, ensuring compliance of the reviews with applicable legal and regulatory requirements. The Seller's liability cannot be engaged in this regard.

The Seller has the express authorization to relay said reviews on its Site, without its liability being sought regarding their authenticity or compliance, which are exclusively the responsibility of the third party.

3. Orders

To place an order, the Customer must choose the Products of their choice, in the desired quantity, and click on “Add to cart.” This operation adds the Product to the Customer's “Cart.”

The Customer will be able to:

• Obtain a summary of the Products they have selected or modify their order by clicking on the “Cart” icon accessible at the top right of each page;

• Continue their selection of Products; 

• Complete their selection of Products and proceed to the order terms by clicking on “My Cart” then “Continue.”

The Customer will be directly taken to the next step and will be prompted to log in to their customer account or fill in the necessary information for identification, including their first and last name, postal address, phone number, etc.

The information provided by the Customer when placing the order is binding. Once the order is placed, the Customer cannot change said information. In case of an error in the recipient's contact details, the Seller cannot be held responsible for the inability to deliver the Product.

Subsequently, they may be prompted to choose the desired delivery from the following options:

• Delivery to Pickup Point;

• Standard delivery to home (estimated delivery time for mainland France is 3 to 5 days from the order);

• Express delivery to home (estimated delivery time for mainland France is 1 to 2 days from the order excluding Sundays & public holidays).

The Customer will then be prompted to provide payment method information (credit card or Paypal). The Customer will have the option to save all their information for future purchases.

Before clicking the “Confirm” button, the Customer has the option to check the details of their order and total price and to correct any errors or possibly modify their order and must confirm that they have read and accepted the General Terms and Conditions by checking the box provided “I have read and accept the general terms and conditions.”

When the Customer places an order, they receive an order and payment confirmation by email.

Products are sold and delivered within the limits of available stock. In case the ordered Product is unavailable, the Seller will immediately inform the Customer by email and reserves the right to cancel the order and refund the Customer as soon as possible via the same payment method used during the order. If, for any reason, this is impossible, the Seller will contact you to arrange the refund.

4. Delivery

The Seller may not be able to deliver to certain countries or regions, in which case it will be impossible for the Customer to enter a delivery address in that country.

Once the order is ready to be shipped, the Customer will receive shipping information by email.

If the order does not arrive by the expected date, please contact the carrier's customer service and provide the tracking number indicated in your order confirmation. If you have not received a tracking number, or if the tracking number is incorrect, please contact the Seller by email at contact@weeplow.com.

Although the Seller strives to deliver the Products within five (5) business days following the confirmation of the order, delivery may take longer. If the delivery time exceeds twenty (20) business days, the Customer may cancel the order.

Orders destined for the DOM TOM or abroad will be shipped and delivered by local partners. Local partners, delivery times, and fees vary by region or country of delivery and will be indicated to the Customer on the order validation page.

In the event that delivery cannot be executed for any reason related, for example, to an incorrect delivery address, the inability to deliver the mail, or non-payment of fees, duties, and taxes (if applicable), the Seller reserves the right to retain the total amount of the order if it is not returned to the Seller.

5. Price

The amount due from the Customer is the amount indicated on the order summary that the Customer has acknowledged before definitively validating their order. 

Prices are indicated in euros.

The cost of each delivery method is clearly indicated at the time of ordering. If the Seller is unable to deliver the order in its entirety and must make multiple deliveries, there will be no additional charges for subsequent deliveries. For any order where the delivery address is within the European Union, the Seller will also collect VAT, which means that VAT (value-added tax) must be paid with all prices of Products and delivery fees payable in accordance with an order. For these orders, the prices indicated on this Site include VAT.

For any order where the delivery address is outside the European Union, the order may be subject to import fees, duties, and taxes, including VAT, which the Client is required to pay. Please note that these import fees, duties, and taxes are not included in the prices displayed on this Site and are not the responsibility of the Seller, who does not collect these fees, duties, and taxes and has no information on their amount, as they vary from country to country. We advise you to contact your local customs office for further information before placing your order. Please also note that if you do not pay these fees, duties, and taxes, you will most likely not receive the ordered Products, without the Seller being obliged to refund this order.

6. Payment methods

Payment is made immediately, online, at the time of order. Notwithstanding the application of Article R. 642-3 of the Penal Code, the Client will pay for their order by credit card or Paypal.

The Site is equipped with an online payment security system allowing the Client to encrypt the transmission of their banking data via the payment platform's secure server. At no time will the Client's banking data transit through the Seller's computer system.

The online provision of the credit card number or any other payment method and the final validation of the order will serve as proof of the completeness of the order, in accordance with the provisions of law no. 2000-230 of March 13, 2000, adapting the law of evidence to information technology and relating to the electronic signature reproduced in articles 1365 and 1366 of the Civil Code. They will also serve as enforceability of the amounts committed by the entry of the items listed on the order form.

The order validated by the Client will only be considered effective when the relevant banking payment center has given its approval. In case of refusal by said center, the order will be automatically canceled, and the Client will be notified on the order validation page of the failure of the order.

7. Archiving and proof

In accordance with Article L. 213-1 of the Consumer Code, the Seller agrees to keep and archive all documents related to contracts concluded between the Client and the Seller (notably communications, order forms, and invoices) with a value equal to or greater than €120 for ten (10) years, and to guarantee access to them at any time by the Client.

These communications, order forms, and invoices may be produced as proof of the contract.

8. Right of withdrawal

The Client has a period of thirty (30) days from the date of receipt of their order to exercise their right of withdrawal. 

If an order of multiple Products is delivered separately, the withdrawal period expires after thirty (30) days from the day the Client received the last Product.

To exercise the right of withdrawal, the Client must inform the Seller by email at the address: contact@weeplow.com. The Client may use the withdrawal form below. 

……………..

MODEL WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of [the professional inserts here their name, geographical address, and email address]:

I/we (*) hereby notify you of my/our (*) withdrawal from the contract concerning the sale of the good (*)/for the provision of services (*) below :

Ordered on (*)/received on (*) :

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only in case of notification of this form on paper):

Date:

(*) Cross out the unnecessary mention.

……………..

When exercising their right of withdrawal, the Client will return the Products to the Seller in their original packaging, with their inserts and accessories, without unjustified delay and no later than fourteen (14) days from the day the Client communicated their decision to withdraw to the Seller.

Returns are completely free for all orders delivered in metropolitan France, in the European Union, and in the United Kingdom. The Seller will provide the Client with a prepaid return label, or an equivalent method of return at no cost.

The Seller will proceed with the full refund of the returned Product(s), including the initial standard shipping costs, within a period of fourteen (14) days from the notification of withdrawal by the Customer. The Seller may defer the refund until the actual receipt of the Products or until receipt of proof of shipping, the date retained being that of the first of these events. The refund will be made using the same payment method as that used for the order, unless otherwise agreed.

The following are excluded from the refund:

• the additional costs related to the choice of a delivery method other than the standard delivery offered (e.g. express delivery);

• any depreciation of the Product resulting from handling other than that necessary to establish its nature, characteristics, and proper functioning.

In case of a damaged Product upon receipt, the Customer must inform the Seller within three (3) days following delivery at the address contact@weeplow.com, by attaching photos of the package, the Product, and the shipping label. The Seller will then take care of the replacement or refund of the affected Product, at no cost to the Customer.

9. Damaged Products

Upon receipt, the Customer is invited to check the condition of the package. In case of damage or non-compliance, the Customer must inform the Seller within three (3) days at contact@weeplow.com, by attaching photos of the package (inside and outside), the Product, and the shipping label.
The Seller will provide a prepaid return label and will cover the full replacement or refund of the Product. No return or processing fees will be charged to the Client.

10. Guarantees

All Products for sale on the Site benefit from the legal warranty of conformity (as defined in Articles L. 217-4 and following of the Consumer Code) and the warranty against hidden defects (as defined in Articles 1641 and following of the Civil Code), allowing the Client to return defective or non-conforming delivered Products at no cost, provided that the use has been normal.

In accordance with Article D. 211-2 of the Consumer Code, the information on the implementation of legal warranties is as follows:

11. Contractual warranty 

The Seller guarantees its  gravity water filters and their tanks for a period of ten (10) years from its delivery. Other Products are subject to common law and applicable legal warranties as mentioned in Article 10.

This contractual warranty is exercised, at the Seller's choice, by the repair or replacement of the gravity water filter or a defective tank. It exclusively covers defects attributable to a design, manufacturing, or material flaw, excluding:

• From damage resulting from normal wear and tear,

• From use not in accordance with the intended purpose of the good,

• From a lack of maintenance,

• From an intervention or modification made by an unauthorized third party.

This contractual warranty applies regardless of the legal warranties to which the Client is entitled in accordance with Article 10 of the General Terms and Conditions.

To benefit from this, the Client must contact the Seller as soon as possible via the email contact@weeplow.com. Please include in this notice information about the damage or defect, including photos, as well as any useful proof (invoice, description, etc.).

12. Liability

The Seller cannot be held liable for damages caused by improper use of the Products sold on its Site or by non-compliance with safety precautions. Furthermore, the Seller is not responsible for losses due to an event that is beyond its reasonable control, including, but not limited to: fires, floods, storms, riots, civil disturbances, pandemics, war, nuclear accidents, and terrorist activities.
The Seller is never responsible for indirect or consequential losses or damages that are a secondary effect of the primary loss or damage, such as loss of profits or loss of opportunity.

Please note that the availability of third-party products and the compatibility of any Product with them, as stated in each relevant Product description, is subject to the provision of these Products by the respective third party, which may terminate it or when this third party may make changes to these third-party products, resulting in the Product not being compatible with this third-party product. Such unavailability or changes do not engage the Seller's liability in any way.

13. Processing of personal data

As part of distance selling, the Seller is required to collect and process personal data concerning the Client. 

The data collected and processed are necessary for the processing of the Client's order and for the follow-up of the customer relationship, in accordance with the Data Protection Act of January 6, 1978 and the European Regulation of April 27, 2016 (GDPR).

This collection and processing are carried out under the conditions explained in the Privacy Policy accessible on the Site.

The exercise of rights may be carried out by the Client by contacting the following address: contact@weeplow.com or 7533 S Center View Ct Suite #4241, West Jordan, UT, 84084, USA.

14. Dispute resolution and applicable law

In case of dispute, you should first contact the Seller's customer service by email (contact@weeplow.com) in order to attempt to resolve this dispute informally.

If the Client has previously submitted a complaint to the Seller's customer service and it has not been resolved satisfactorily, the Client may, in accordance with the provisions of the Consumer Code regarding amicable dispute resolution, file a complaint free of charge with the Consumer Mediation Center of the Justice Conciliator.

In case of dispute, the Client may submit their complaint on the site:  https://www.cm2c.net/ or by postal mail by writing to:  49 Rue de Ponthieu, 75008 Paris The costs of mediation are borne by the Seller.

After failing to resolve the matter amicably, the Client may bring the case to the Court of their place of residence.

The general terms and conditions are governed by French law.