Purchase conditions
General
The following conditions and the Privacy Policy apply to all orders placed by any customer (hereinafter referred to as "you") with WEEPLOW, via the WEEPLOW website or mobile website (jointly referred to as the website "). By placing an order, you agree to be bound by these Terms of Purchase and the Privacy Policy.
You may only place orders if you are able to enter into legally binding contracts, that is, if you are 18 years of age or older and are not required to comply with the appointment of a guardian.
Please note that the Website is intended exclusively for sale to individuals. When you order a Product from the Website, you represent and warrant that you are ordering the Product for personal, non-commercial use and that you do not intend to resell the Product for commercial purposes.
WEEPLOW reserves the right to revise or modify these conditions of purchase at any time and without notice. The conditions of purchase which will apply to your order will be those which appear on the website at the time you place your order.
If any part of these Terms of Purchase is disallowed or found to be ineffective by a court or regulatory agency, the remaining terms will continue to apply.
Site information
WEEPLOW cannot guarantee that the content of the website is error-free or that the information is up to date. WEEPLOW may change the content of the website at any time and reserves the right to cancel an order before dispatch if the information provided, including the price of a product, is incorrect. In the event of cancellation of an order, WEEPLOW will notify you by email.
The presentation of a product on the Site does not imply or guarantee that this product is available at all times. WEEPLOW reserves the right to discontinue the sale of any product at any time.
WEEPLOW makes every reasonable effort to accurately display products, including their colors. However, the actual color you see will depend on your system configuration and WEEPLOW cannot guarantee that your computer will correctly display these colors.
Please note that the products available for purchase on the Website are intended for non-commercial use only.
Orders, Deliveries, Prices and Delivery Costs
When you place an order through the Website, you will receive an order confirmation by email.
In order for WEEPLOW to deliver an order, you must provide your contact details and a correct delivery address, i.e. an address where delivery can be made during normal business hours Monday to Friday. Please note that deliveries cannot be made to PO Boxes as delivery may require a signature upon receipt.
Once the order has been placed, you cannot change the delivery address.
WEEPLOW may not be able to deliver to certain countries or regions, in which case you will be informed either at the time of ordering or subsequently.
Once your order is ready to ship, you will receive shipping information via email. If your order does not arrive on the expected date, please contact the carrier's customer service and provide the tracking number provided in your order confirmation. If you have not received a tracking number, or the tracking number is incorrect, please contact WEEPLOW by email contact@weeplow.com.
Although WEEPLOW strives to deliver products within five business days of order confirmation, delivery may take longer. If the delivery time exceeds 20 working days, you can cancel your order.
If for any reason WEEPLOW is unable to fulfill your order, you will be informed as soon as possible. If WEEPLOW has already received payment for this order, WEEPLOW will attempt to refund the applicable amount using the same method used to make payment. If for any reason other arrangements are necessary, a WEEPLOW representative will contact you to arrange the refund.
For any order with a delivery address within the EU, WEEPLOW will also collect VAT, meaning that VAT (Value Added Tax) must be paid with all product prices and expenses payable in accordance with to an order. For these orders, the prices indicated on this website include VAT.
Please note that if an order is to be shipped to a delivery address outside the EU, that order may be subject to import charges, duties and taxes, including VAT, which you are required to pay. Please note that these import charges, duties and taxes are not included in the prices displayed on this site and are not the responsibility of WEEPLOW, which does not collect these charges, duties and taxes and does not have any information on the amount of these, because they differ from one country to another. WEEPLOW advises you to contact the local customs office for further information before placing your order. Please also note that if you do not pay these fees, duties and taxes, you will most likely not receive the products ordered, and WEEPLOW will not be required to refund you for this order.
In the event that the order cannot be fulfilled for any reason related to, for example, an incorrect delivery address, inability to deliver the mail to you or non-payment of charges, duties and taxes (if applicable ), WEEPLOW reserves the right to retain the total amount of the order if it is not returned to WEEPLOW, and, in the event of return of an order, administrative costs: for orders within the EU – fifty euros (€50), and outside the EU – eighty US dollars ($80). The administrative costs will however not exceed the total amount already paid by you relating to the order and any excess amount will be refunded to you.
The cost of each delivery method is clearly indicated when ordering. If WEEPLOW is unable to deliver your order in full and must make multiple deliveries, there will be no additional charges for subsequent deliveries.
payment methods
You can pay for your product(s) in the manner indicated on the website at the time of your purchase. Please note that the terms of each payment method as well as the privacy policy of that payment method provider may vary from one provider to another.
Withdrawal from a purchase
Right to retract
You have the right to withdraw from a purchase, as set out below, within 30 days without giving any reason.
The withdrawal period expires after 30 days from the day you receive the ordered product. If an order for several products is delivered separately, the withdrawal period expires after 30 days from the day you received the last product.
To exercise the right of withdrawal, you must inform WEEPLOW by e-mail or by post of your decision to withdraw from a purchase by an unequivocal declaration. You can use the withdrawal form below. For WEEPLOW contact details, please see below.
To meet the withdrawal period, simply send your withdrawal request to WEEPLOW before the withdrawal period expires.
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Withdrawal form (to be completed and returned only if you wish to withdraw from a purchase):
By email: contact@weeplow.com
Notice of withdrawal
I hereby declare that I am canceling my sales contract for the following product(s) [please indicate here], [please also indicate the order number for ease of processing]. Ordered on [please indicate here] (*)/received on [please indicate here] (*).
Name: [please indicate here], Address: [please indicate here], Date: [please indicate here]
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Effects of withdrawal
Upon withdrawal, you will return the products to WEEPLOW, in their original packaging, with its inserts, accessories, etc., to the address communicated to you by WEEPLOW customer service, without undue delay and in any event at the latest within 14 days from the day you communicate your withdrawal to WEEPLOW. The deadline is met if you return the product(s) before the expiry of the period indicated above. Any products you send to WEEPLOW are at your own risk and you will bear the cost of returning the product(s).
Excluded are (i) any additional costs resulting from your choice of a type of delivery other than the standard delivery offered by WEEPLOW, for example express delivery costs, and (ii) any reduction in the value of the product(s) making the delivery. subject to withdrawal due to processing other than that necessary to determine the nature, characteristics and functioning of the product(s), for example if a product is damaged or dirty, WEEPLOW will reimburse you for the payment received from you for the purchase of the product without undue delay and in any case no later than 30 days from the day WEEPLOW received the return. WEEPLOW will make this reimbursement using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise.
Damaged or defective products
If, upon receipt, the product or its packaging is damaged, or if the product is or becomes defective, please contact WEEPLOW as soon as possible – via the email contact@weeplow.com. Please include information about the damage or defect, including photos, in this notice.
After receiving this notice, WEEPLOW may ask you to return the damaged or defective product, WEEPLOW will help you arrange the return. Upon request, you must return the damaged or defective product to WEEPLOW, together with the packaging package, the original product packaging, inserts, accessories, etc. to an address communicated to you, without undue delay. Please note that WEEPLOW is unable to refund or compensate you for any costs you incur in arranging your own product return.
With regard to defective products, WEEPLOW complies with all legal warranty provisions. For any product found to be defective, WEEPLOW will, at its sole discretion, offer either a replacement product, repair of the defective product, or a full refund. The provisions set forth herein do not limit any applicable legal rights.
Responsibility
Nothing in these terms and conditions shall exclude or limit WEEPLOW's liability in respect of any matter for which it would be unlawful for WEEPLOW to limit or exclude its liability.
In the event of a violation of these general conditions, WEEPLOW's liability is limited to losses which are a reasonably foreseeable consequence of this violation. WEEPLOW is never liable for any indirect or consequential loss or damage which is a side effect of the main loss or damage, for example loss of profits or loss of opportunity. Additionally, WEEPLOW is not responsible for any losses due to any event beyond WEEPLOW's reasonable control, including, but not limited to, fire, flood, storm, riot, civil unrest, pandemic , war, nuclear accidents and terrorist activities.
WEEPLOW's maximum liability to you for any loss or damage arising in connection with your order will be limited to the total price of your order.
Please note that the availability of third party products and the compatibility of any products therewith, as set out in each relevant product description, is subject to the supply of such products by the respective third party, which may terminate or when such third party may make changes to such third-party products, resulting in the product not being compatible with such third-party product. Such unavailability or modifications do not bind WEEPLOW in any way.
Assignment
WEEPLOW reserves the right to assign or pledge to third parties any payment request(s), including installment payments, arising in connection with the delivery of the products.
Applicable Law, ODR Platform
These conditions of purchase are governed by French law and any dispute will be settled by a French public court. However, if you are a consumer residing in an EU country, you also benefit from the protection offered to you by the mandatory provisions of the law of your country of residence.
Additionally, if you are a consumer residing in an EU country and you and WEEPLOW are unable to resolve a complaint relating to a product you purchased from the WEEPLOW website, you may submit your complaint to the EU Online Dispute Resolution Platform (the “ODR Platform”). Please note, however, that WEEPLOW is not obligated to participate in the online resolution process under the ODR Platform.
The ODR platform offers EU consumers and traders the opportunity to try to reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available free of charge in all official EU languages. Using the ODR platform, you and WEEPLOW can find a dispute resolution organization and then go through the process of finding a resolution to your complaint. The ODR platform is available here: ec.europa.eu/consumers/odr/
Company information/impressum
OLCAM 209 Av de la République 93800 Epinay-Sur-Seine FRANCE
Company registration number 38-4124488 Company VAT number FR09891382566
WEEPLOW customer support:
Email: contact@weeplow.com
