Delivery and return
Is the VAT included in the cost of my purchase?
For customers placing orders within the EU, the prices displayed on our site include VAT.
Customers placing orders outside the EU may be subject to import fees, customs duties, and local taxes, including VAT, which are not included in the prices displayed on our site. We recommend reading our general terms of use for more details before making a purchase.
When will my order be shipped?
Am I responsible for customs fees and duties?
If you order to a delivery address outside the EU, your order may be subject to import fees, customs duties, and local taxes at your expense as the customer. For more information, please contact your local customs office before placing an order.
If you are based in the United Kingdom, your customs fees are paid by Weeplow and included in the shipping costs. We strive to make Weeplow available without customs fees in all countries as soon as possible!
My order tracking does not seem to be working.
How to make a return or exchange?
Help! I can't find my return slip.
What is your return policy?
Products must be in their original packaging and still in the same new condition as when received.
How long does it take to process a return?
What to do if I receive the wrong product?
Can I modify or cancel my order?
I cannot find my country in the list of destinations where you deliver - how can I purchase weeplow products?
In accordance with the provisions of Articles L. 221-18 and following of the Consumer Code, the Client has a right of withdrawal that can be exercised within a maximum period of fourteen (14) clear days from the day of receipt of the Product(s) concerned or from the receipt of the last Product mentioned in your Order if it was delivered in several installments, without having to justify the reason. When the fourteen (14) day period expires on a Saturday, Sunday, or public holiday, it is extended until the next working day.
This period is extended to 30 days on our website Weeplow.
To exercise your right of withdrawal, you must send an email to the following address contact@weeplow.com.
The Customer service will then contact the Client at the provided contact details to arrange the return of the Products, the direct costs of which remain the responsibility of Weeplow.
The refund will be processed as soon as possible from the receipt of the returned Product(s) and at the latest within 14 days following their receipt, and will be made via the payment method used at the time of purchase.
However, the refund can only occur if the Product is returned in perfect condition, in its original packaging, accompanied by all possible accessories, user manual, and documentation.
The Client will be the only one able to exercise this right of withdrawal. In case of delivery to a person other than the Client, this right cannot be exercised by the recipient of the Order.
